State Farm® Insurance Agent Chelsea Terry

"I like this agency. Definitely looked for what was in my best interest. Nevaeh was very knowledgeable and adamant about protecting my assets and I’m glad I took her advice. 10/10"

"So pleased with my experience!! Nevaeh was empathetic of my situation and still got me properly insured! Would definitely recommend to family or friends."

"I moved from a different state into the McKinney/plano area and Chelsea Terry State Farm and her team made it a smooth and quick transition for me. I recommend their business."

"I love the office and my agent. We saved thousands when we bundled our auto and home. Great people!"

"Nevaeh is absolutely amazing! From the moment you walk in, she makes you feel welcomed and genuinely cares about helping you find the best coverage for your needs. She takes the time to explain everything clearly, answers every question with patience, and makes the entire insurance process so much less stressful"

"This is my first time being insured with State Farm and after speaking to Makayla immediately after I signed up, I was left with an amazing first impression of their office and State Farm overall. On top of her positive and upbeat attitude she provided excellent service, answered all of my questions and made sure that my auto and renters policy was in order and I walked away knowing that I was taken care of. These days, you don’t feel that way often so it was refreshing to feel assured. Judging off of Makayla and the reviews online, I got lucky with this office and I’m happy to be apart of the State Farm family. Thanks again very much!"

"Gordon was great to work with on my new auto and renters policies. The whole process was super easy and I love working with a local agency that is helpful and friendly."

"Nevaeh and Makayla were both very helpful in changing and updating my policies!"

"Makayla was able to save me hundreds over dollars annually over my current carrier for both Auto and Home policies. She patiently answered all of my questions and guided me through the entire process. I am glad to able to work with a locally owned and located business than grapple with a toll free corporate phone tree."

"Always there to help!!"

"Makayla was great! She answered every question I had, from services to pricing, and she worked with me to get as close to my ideal price as we could. Would recommend."

"I’ve been with State Farm Chelsea Terry since 09’ when I used to be a mail carrier when you guys were on 15th Street . I no longer work in Plano but still use this beanch as my agent simply because you guys keep me straight with my policies and answer my calls with uttermost patience. I appreciate everything you guys do and keep up the great work !
Always a customer
Wanda"

"We recently had a great client experience in working with CTSF. Maykala was extremely courteous and professional. She helped us with a seamless process of starting new policies so that we could cancel our policies with a competitive carrier. I came from a career that appreciated high levels of client service, and I know how valuable a representative like Maykala can be."

"Doubra helped me set up my renter’s insurance. She was helpful and efficient, as well as lovely to talk to.

Edit:
After setting up renters insurance, I asked them to change the incorrect address on the proof of insurance four times and each time they resent it calling it "fixed" when it had the exact same wrong address until the fourth attempt. They emailed me someone else's proof of home insurance unprompted. I could see all of the client's personal information. After setting up car insurance, they added my mother to my policy when they weren't supposed to, and charged me double the amount I was quoted. Had to call a couple times to get that fixed. While they may be nice and all, I had an awful experience. My mother who has worked in insurance for 30 years laughed at how ridiculous my experience with this office was."

"Makayla was awesome to work with. No pressure sales and helped me save a hefty amount compared to what I was paying now. Switched over my Auto and Home."

"They treat customers with utmost respect and clarified all my queries with patience. My special thanks to Makayla who made the entire process easy for me. For any queries they are just a call away. Keep going!"

"I had a great experience working with my insurance agent. Ms. Terry was very professional, patient and extremely informative. She took the time to explain all of my options clearly and answered every question I had. I felt confident making decisions because of her knowledge and guidance. I highly recommend Ms. Terry to anyone looking for excellent customer service and insurance expertise. Again “Excellent Service!"

"Update 6/4/26 Still very appreciative of the team at State Farm. Nevaeh has worked with me several times to get my insurance to a comfortable place. No pressure or upsellimg. She just listens to what I need & makes it happen.
Updated 4/20/24 Elizabeth Trusty at Chelsea Terry State Farm has been such a great help to me for a while now. She recently figured out that I have been carrying two homeowner's insurance policies (the other company canceled, sent a refund check, and then reinstated it anyway) and walked me through everything I needed to do to fix the situation. She has also stayed after work SEVERAL times to ensure I got what I needed for auto insurance. She's always super kind and helpful, and she anticipates my needs and reaches out to me before I have a chance to contact her. I've worked with several people at this office, and I've received nothing but great service. I don't quite recall how I found this office, but I'm thrilled I did!

The staff is always kind, helpful, & communicative. They also have great rates and really listen to & work with you.

I had some assistance from both Doubra and Julio today, and always, they provided excellent customer service. I always appreciate how geniune and attentive they are. Many thanks!"

"Makayla Keck was very responsive and helped me with everything I needed and also came prepared with what I needed to work on. 10/10!!!"

"Chelsea’s office staff is so personable, fun, and so helpful! Couldn’t recommend them more!!!"

"Excellent service from Makayla. She was responsive, professional, and a pleasure to work with."

"She was very experienced and gave me great info I will be following up with Ms. Nevaeh as we establish more of our insurance!"

"Makayla was amazing in helping me switch over to them. She was extremely patient and understanding in what I needed for my situation. She provided all the information, gave me a clear and succinct answer for every question and even ran through all my info twice when I was amazed by the savings to make sure it was correct. She ended up saving me hundreds of dollars a month for better coverage. Overall a great experience compared to traditional faceless insurance companies."

"Couldn’t be happier with my experience with Gordon Smith. He helped me with my homeowners and auto insurance. Amazing customer service. I know that I’m in good hands with Gordon and highly recommend this agency."

"The gang at CTSF are always going the extra mile for me. Makayla went above and beyond by working with my mortgage company behind the scenes to ensure I had renewed coverage as my homeowners policy was set to cancel in a few days. She took it upon herself to work with their underwriting team to get everything up to date and made sure I did not go without coverage given we are in our stormy season. I appreciate Makayla for her eagerness in making sure I never go without coverage, and also Gordon and Nevaeh for their support in making sure a new homeowner is guided down the right path with every interaction. Chelsea Terry State Farm makes things so simple!"