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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Theo Simmons

November 29, 2024

5  out of  5
rating by Theo Simmons
"Best customer service ever. I would HIGHLY RECOMMEND coming here for better customer service!"
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Jim Oliver

November 27, 2024

5  out of  5
rating by Jim Oliver
"I had the wonderful experience of being helped by Makayla. Not only was she extremely helpful, but very kind, gracious and just flat out nice. She saved me a lot of money on my car insurance and renters insurance. In the past I have dealt with Gordon who is also just a great human being. The fact that the office can have two such remarkable people in it says a ton about the quality of people that Ms.Terry hires. I would recommend this office to anyone looking for an insurance agent that treats you in the best possible manner and I would definitely recommend Makayla and Gordon."
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Dominick Howard

November 25, 2024

5  out of  5
rating by Dominick Howard
"Gordon Smith is an exemplary employee who's knowledge of coverages and how to apply them in a way that creates affordability is unmatched. Kudos to him and the agency."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Ashley Presley

November 25, 2024

5  out of  5
rating by Ashley Presley
""I’ve been working with Gordon Smith for my insurance needs, and I can honestly say he’s been nothing short of outstanding. From the very first consultation, he took the time to understand my specific needs and explained all my options in clear, easy-to-understand terms. Gordon is incredibly professional, knowledgeable, and genuinely cares about finding the best coverage for me. He’s always available to answer any questions and provides timely follow-ups to ensure I’m fully satisfied. I highly recommend Gordon to anyone looking for a trustworthy and dedicated insurance agent. It’s rare to find someone who offers such personalized service and attention to detail. A true five-star experience!""
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Daphine Willingham

October 22, 2024

5  out of  5
rating by Daphine Willingham
"Chelsea is an amazing agent. She is so gracious with her knowledge and provided sound recommendations to help me and my small business grow. Thank you for being the ultimate risk advisor and a champion for small business!"
We responded:
"Thank you for your feedback, Daphine! We will always provide options for you to personalize your experience to cover what is important to you. We look forward to being your agency for years to come!"
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Amy Freund

October 7, 2024

5  out of  5
rating by Amy Freund
"I am a longtime customer and Chelsea Terry's office has been consistently helpful with my home and auto policies. I particularly recommend working with Gordon - he really went the extra mile to help me solve a problem with proof of insurance for my mortgage company."
We responded:
"Amy, thank you for your feedback! We appreciate the opportunity to work with you and look forward to doing business with you in the future. The team at Chelsea Terry State Farm is always happy to help!"
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Deborah Whitt

September 26, 2024

5  out of  5
rating by Deborah Whitt
"Terry and her team were there for me. Thanks Terry."
We responded:
"Deborah, thanks so much for your review! We appreciate the opportunity to serve you with Insurance and Financial Services at Chelsea Terry State Farm"
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Peter Hui

September 25, 2024

5  out of  5
rating by Peter Hui
"Very nice people here and professional service!"
We responded:
"Hi Peter! Thank you so much for your feedback. We appreciate your business and look forward to continuing to serve you!"
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AD J

August 9, 2024

5  out of  5
rating by AD J
"Laura answered my questions and was very patient. Great customer service!"
We responded:
"AD, thanks so much for leaving your feedback on Chelsea Terry State Farm. We appreciate your business and look forward to continuing to serve your family with insurance policies you can trust!"
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Tami G

July 30, 2024

3  out of  5
rating by Tami G
"I want to clarify that the people with Chelsea Terry's office are extremely kind & helpful. I was very impressed with their customer servie & we were feeling good about moving our homeowners & auto insurance policies to State Farm. But, I must say PROCEED WITH CAUTION on auto quotes and ask them to confirm coverage is indeed available if you have a Hyundai or Kia. This office gave us reasonable quotes for insuring all of our vehicles (model year, manufacturer, type & VIN all given to them at time of quote), but when we went to actually purchase & set up the new policy, we were told that State Farm actually would NOT cover one of our cars (a 2016 Kia Soul)---supposedly corporate would not let them sell a new policy for this vehicle & only then does another person in the office look it up & tells me apparently the Soul had been "blacklisted" since Feb (I requested these quotes in late June). (NOTE: Other insurance companies have also quit insuring this & other vehicles due to high theft rate). It was extremely disappointing to learn this fact only at the point of final sale rather than at the time I requested the quote ---after I had spent hours of back and forth, emails & calls, getting further information & details on the policies we intended to purchase. I am frustrated that the State Farm system allowed them to give us a quote in the first place (why wasn't a red flag raised when that vehicle type was entered in the estimate?) & that this local agency sales rep did not have awareness that this would (or might) be an issue until I was in their office actually trying to purchase new insurance. (Surely we aren't the only ones trying to insure this kind of car?) Had we been told this honestly up front, we wouldn't have even considered State Farm and could have just moved on to begin with. To complicate matters worse, State Farm's inability to insure all our cars was discovered only after we had already placed the order for our new homeowners policy (we were changing both at the same time). As soon as she notified us the car couldn't be insured, I immediately asked them to cancel the Homeowners policy & hold my check. The office held & shredded my check as requested, but said they couldn't cancel the policy until it finished going through the corporate process (?). Now, 3 weeks have passed, and I just received a bill in the mail from State Farm for the homeowners policy we tried to immediately cancel. [Wouldn't have cancelled if they could have honored their estimate to insure our cars]. Now, I'm concerned non-payment of a supposedly cancelled policy could harm our personal credit rating. Unfortunately, we had to find another insurance company in order to insure all of our cars & retain the multi-line (home/auto) discounts. And, this has resulted in lots of hassle for everyone. Too bad... because I've otherwise read great reviews of both State Farm & this particular agency."
We responded:
"Tami, thank you for taking the time to leave us your feedback on your State Farm Agency experience. We were so eager to provide insurance coverage for your home and cars and sincerely apologize again for the mix up on your Kia. It's never our intention to create hassle for any of our customers. Gratefully, the list of cars we can't extend coverage to is short and changes often as claims activity fluctuates. We would love the opportunity to insure you at a later date to make this right with great service AND reliable coverage of the things that matter to you most."
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laquisebeal

July 29, 2024

5  out of  5
rating by laquisebeal
"I recently got a quote for renters insurance from state farm that I was very pleased with. I also love the fact that they called me back to offer me quotes for car and life insurance to make sure I'm getting the best price. Everyone I've spoken to especially Laura and Makayla have been really nice! I will continue doing business with state farm and reder them to family as well"
We responded:
"Laquise, thank you for taking the time to give us some insight on your experience at Chelsea Terry State Farm! We appreciate you trusting us to provide some options on what coverage best fits your needs. We look forward to being your insurance agency for years to come!"
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Pink Matter

July 23, 2024

5  out of  5
rating by Pink Matter
"Makayla helped me. I had recently cancelled with A-Max and was shopping around online for quotes. I’ve never really paid much attention to insurance as it’s so overwhelming to me. Makayla was so very helpful in explaining and breaking it down for me. You don’t understand how much I appreciate that. I already feel like I’m in good hands. Thanks Makayla!! — Liz H."
We responded:
"Thank you for your kind words, Liz! Chelsea Terry State Farm is thrilled to have Makayla as a team member and to know that she is dedicated to helping out customers such as yourself. We appreciate you trusting us to be educators first, and look forward to being your insurance agency for years to come. Please reach out anytime you need us!"
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Vineeth Nomula

July 10, 2024

5  out of  5
rating by Vineeth Nomula
"I have been a customer at this office for over two years. Everyone is super friendly, professional and helpful at this office. I definitely recommend them for anyone looking for reliable insurance."
We responded:
"Thank you for taking the time to tell us about your experience, Vineeth! The team at Chelsea Terry State Farm strives to provide the friendly and professional service you look for. We look forward to being your agency for years to come!"
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saiteja vajrapu

July 9, 2024

5  out of  5
rating by saiteja vajrapu
"I have been with State Farm Insurance for several years, and their service has always been exceptional. From the ease of setting up my policy to their prompt and professional handling of claims, State Farm consistently exceeds my expectations. The agents are knowledgeable and genuinely care about their clients, providing personalized advice and support. Whether it's auto, home, or life insurance, I always feel secure knowing State Farm has my back. Highly recommend for anyone looking for reliable and comprehensive insurance coverage!"
We responded:
"Thank you for taking the time to leave us a review, Saiteja! We're so glad to know that you enjoy working with the team at Chelsea Terry State Farm. We always look out for our clients and appreciate your recommendation! We look forward to being your insurance agency for years to come. "
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Rebecca Meadows

June 28, 2024

5  out of  5
rating by Rebecca Meadows
"really appreciated working with Elizabeth. She is not only knowledgeable but kind, patient and most especially honest. She helped answer my most difficult questions. Thank you, Elizabeth!"
We responded:
"Thank you for your kind review, Rebecca! We are so glad to hear that you had an awesome experience with Elizabeth, and she was able to get you a full understanding of your policy. The team at Chelsea Terry State Farm looks forward to being your insurance agency for years to come!"
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Magatte Sall

June 28, 2024

5  out of  5
rating by Magatte Sall
"I worked with Elizabeth to get auto insurance on my new vehicle and renters policy . She was very helpful and knowledgeable. She also was efficient and easy to get ahold of! She worked with me and gave me a great rate with great coverage!"
We responded:
"Magette, thank you for sharing your experience with Chelsea Terry State Farm! We will always provide options for you to personalize your experience to cover what is important to you. We look forward to being your agency for years to come!"
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Courtney Walker

June 27, 2024

5  out of  5
rating by Courtney Walker
"We’ve used this location/agent for years. Extremely helpful when it comes to our policy and everything is always a smooth transition. Highly recommend!"
We responded:
"Courtney, thank you for taking the time to share your experience on the team at Chelsea Terry State Farm! It’s rewarding to hear that we have been able to help you so effectively. Thank you for choosing us to insure what matters most to you and we appreciate you spreading the word about our team. "
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Sheridane Gusters

June 26, 2024

5  out of  5
rating by Sheridane Gusters
"I just love everything about this State Farm office! Everyone is so warm and ready and willing to help in whatever way they can. I highly recommend and I will keep my business with them! Thanks Chelsea Terry State Farm office! ❤️"
We responded:
"Sheridane, thank you so much for your kind words! We love having you at Chelsea Terry State Farm and so appreciate your business. We look forward to covering your insurance policies for years to come!"
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Junhee Park

June 20, 2024

5  out of  5
rating by Junhee Park
"Called in to add a new vehicle to my auto policy. Laura was quick to help me get it done, with informative discounts that can lower my policy premium. Thank you so much!"
We responded:
"Thank you for taking the time to provide this feedback, Junhee! Laura and the rest of the team at Chelsea Terry State Farm strives to provide as much information as possible to our customers for everyone to make decisions that are best for them. Thank you for being a loyal customer!"
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Thomas Moore

June 14, 2024

5  out of  5
rating by Thomas Moore
"I’ve been a State Farm customer for auto, home and life insurance for 50 years. Always been a great company to deal with. Chelsea, Elizabeth and Gordon have all been a pleasure to work with."
We responded:
"Thanks for the review, Thomas! Thank you for trusting us with your policies- we look forward to servicing you for many years to come!"
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Jenee Shelton

June 13, 2024

5  out of  5
rating by Jenee Shelton
"We have been with this particular office for nearly 10 years and everyone I've dealt with have always been so friendly and helpful! They have also been extremely understanding when finances have been tight and have given us ample leniency to keep our policy active. Absolutely recommend the Chelsea Terry office!"
We responded:
"Jenee, thank you for taking the time to share your experience on the team at Chelsea Terry State Farm! It’s rewarding to hear that we have been able to help you so effectively. We’re excited to keep working with you and appreciate you spreading the word about our team. Please let us know if there is anything that we may assist you with."
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Evon Johnson

June 4, 2024

5  out of  5
rating by Evon Johnson
"The Laura was very kind and friendly and helpful and patience with me I appreciate her very much kept up the go help even started over to help me."
We responded:
"Thank you for your feedback, Evon! We’re delighted to hear you’re happy with how Laura has provided you with such great service and assistance. We appreciate your kind words and look forward to continuing to provide you with excellent service at Chelsea Terry State Farm."
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Leetra Jurkens

June 4, 2024

5  out of  5
rating by Leetra Jurkens
"I appreciate Elizabeth Trusty's insightful insurance suggestions and common sense guidance. She truly loves her job."
We responded:
"Leetra, thank you for this incredible feedback! We are proud to have Elizabeth on our team, and it’s heartwarming to hear about your positive experience with her. Chelsea Terry State Farm looks forward to continuing to serve you with the same level of excellence!"
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Marion Heard

June 3, 2024

5  out of  5
rating by Marion Heard
"I have been with this agency for two years and I am always amazed at level of service they provide. Laura sends a text to remind of renewal and odometer reading needs. Any ask is handled immediately and everyone I’ve dealt with is friendly and informative. Keep up the great customer service."
We responded:
"Marion, we're so glad to hear about your wonderful experience with Chelsea Terry State Farm! We know how busy life can get and we are always here to lend a helping hand. Thank you for being a loyal customer and we look forward to being your insurance agency for years to come!"
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Johanna Powers

June 1, 2024

5  out of  5
rating by Johanna Powers
"Genevieve has amazing customer service! Always super helpful!"
We responded:
"Johanna, thank you for your kind review on our team member! Chelsea Terry State Farm always strives for the best customer service and we greatly appreciate your business."