State Farm® Insurance Agent Chelsea Terry

"This has been the most responsive team since we began working with them in 2023. They are thorough and set expectations. Doubra Daunemigha delivered a request for us during crunch time. Thank you."

"I have worked with this agency, and Gordon Smith in the office in particular, for many, many years. Fantastic group. Prompt responses to all my questions over the years and I highly recommend them."

"Makayla was outstanding in helping me secure auto, home, and life insurance. She made the process smooth, explained everything clearly, and found the best coverage to fit my needs. Her professionalism and expertise were exceptional. Highly recommend!"

"They're always reachable for service."

"Doubra helped me set up my renter’s insurance. She was helpful and efficient, as well as lovely to talk to."

"Working at Chelsea Terry State Farm has been such a great experience! From day one, I felt welcomed by a team that genuinely cares—not just about employees, but about every customer and even prospects who walk through the door. They take the time to educate people, making sure they truly understand their options instead of just selling policies. One thing that really stood out to me was how they helped me realize that life insurance isn’t just for older adults—even at my age, it’s something valuable. They walked me through everything without pressure, just with honesty and care. Chelsea and her team aren’t just in this for business; they truly want to help people. If you’re looking for an insurance team that actually listens and puts your needs first, this is the place to go!"

"Doubra is great! She’s super helpful, explained everything clearly, and made the whole insurance process easy."

"Gordon and Doubra gave me the best advice on life insurance"

"Doubra is the best!!"

"Worked with Makayla Keck to get auto and home insurance. She was very thorough and precise in explaining what I needed."

"I recently moved from Calgary Alberta to Plano, Texas, and was in need of auto insurance. I had the pleasure of working with Makayla from Chelsea Terry - State Farm Insurance, and I couldn't be more impressed with her service. From the moment I reached out, she was incredibly professional, patient, and attentive to my needs. She guided me through the entire process with ease, explaining all the details of my policy and ensuring I had the best coverage for my situation. Her customer service was top-notch, and she made the transition seamless. I highly recommend Makayla to anyone in need of insurance – her dedication and excellence truly set her apart. Thank you, Makayla, for making this process so smooth!"

"Great customer service!"

"Best customer service ever. I would HIGHLY RECOMMEND coming here for better customer service!"

"I had the wonderful experience of being helped by Makayla. Not only was she extremely helpful, but very kind, gracious and just flat out nice. She saved me a lot of money on my car insurance and renters insurance. In the past I have dealt with Gordon who is also just a great human being. The fact that the office can have two such remarkable people in it says a ton about the quality of people that Ms.Terry hires. I would recommend this office to anyone looking for an insurance agent that treats you in the best possible manner and I would definitely recommend Makayla and Gordon."

"Gordon Smith is an exemplary employee who's knowledge of coverages and how to apply them in a way that creates affordability is unmatched. Kudos to him and the agency."

""I’ve been working with Gordon Smith for my insurance needs, and I can honestly say he’s been nothing short of outstanding. From the very first consultation, he took the time to understand my specific needs and explained all my options in clear, easy-to-understand terms. Gordon is incredibly professional, knowledgeable, and genuinely cares about finding the best coverage for me. He’s always available to answer any questions and provides timely follow-ups to ensure I’m fully satisfied. I highly recommend Gordon to anyone looking for a trustworthy and dedicated insurance agent. It’s rare to find someone who offers such personalized service and attention to detail. A true five-star experience!""

"Chelsea is an amazing agent. She is so gracious with her knowledge and provided sound recommendations to help me and my small business grow. Thank you for being the ultimate risk advisor and a champion for small business!"

"I am a longtime customer and Chelsea Terry's office has been consistently helpful with my home and auto policies. I particularly recommend working with Gordon - he really went the extra mile to help me solve a problem with proof of insurance for my mortgage company."

"Terry and her team were there for me. Thanks Terry."

"Very nice people here and professional service!"

"Laura answered my questions and was very patient. Great customer service!"

"I want to clarify that the people with Chelsea Terry's office are extremely kind & helpful. I was very impressed with their customer servie & we were feeling good about moving our homeowners & auto insurance policies to State Farm. But, I must say PROCEED WITH CAUTION on auto quotes and ask them to confirm coverage is indeed available if you have a Hyundai or Kia. This office gave us reasonable quotes for insuring all of our vehicles (model year, manufacturer, type & VIN all given to them at time of quote), but when we went to actually purchase & set up the new policy, we were told that State Farm actually would NOT cover one of our cars (a 2016 Kia Soul)---supposedly corporate would not let them sell a new policy for this vehicle & only then does another person in the office look it up & tells me apparently the Soul had been "blacklisted" since Feb (I requested these quotes in late June). (NOTE: Other insurance companies have also quit insuring this & other vehicles due to high theft rate). It was extremely disappointing to learn this fact only at the point of final sale rather than at the time I requested the quote ---after I had spent hours of back and forth, emails & calls, getting further information & details on the policies we intended to purchase. I am frustrated that the State Farm system allowed them to give us a quote in the first place (why wasn't a red flag raised when that vehicle type was entered in the estimate?) & that this local agency sales rep did not have awareness that this would (or might) be an issue until I was in their office actually trying to purchase new insurance. (Surely we aren't the only ones trying to insure this kind of car?) Had we been told this honestly up front, we wouldn't have even considered State Farm and could have just moved on to begin with. To complicate matters worse, State Farm's inability to insure all our cars was discovered only after we had already placed the order for our new homeowners policy (we were changing both at the same time). As soon as she notified us the car couldn't be insured, I immediately asked them to cancel the Homeowners policy & hold my check. The office held & shredded my check as requested, but said they couldn't cancel the policy until it finished going through the corporate process (?). Now, 3 weeks have passed, and I just received a bill in the mail from State Farm for the homeowners policy we tried to immediately cancel. [Wouldn't have cancelled if they could have honored their estimate to insure our cars]. Now, I'm concerned non-payment of a supposedly cancelled policy could harm our personal credit rating. Unfortunately, we had to find another insurance company in order to insure all of our cars & retain the multi-line (home/auto) discounts. And, this has resulted in lots of hassle for everyone. Too bad... because I've otherwise read great reviews of both State Farm & this particular agency."

"I recently got a quote for renters insurance from state farm that I was very pleased with. I also love the fact that they called me back to offer me quotes for car and life insurance to make sure I'm getting the best price. Everyone I've spoken to especially Laura and Makayla have been really nice! I will continue doing business with state farm and reder them to family as well"

"Makayla helped me. I had recently cancelled with A-Max and was shopping around online for quotes. I’ve never really paid much attention to insurance as it’s so overwhelming to me. Makayla was so very helpful in explaining and breaking it down for me. You don’t understand how much I appreciate that. I already feel like I’m in good hands. Thanks Makayla!! — Liz H."

"I have been a customer at this office for over two years. Everyone is super friendly, professional and helpful at this office. I definitely recommend them for anyone looking for reliable insurance."