State Farm® Insurance Agent Chelsea Terry

"I’ve been with State Farm Chelsea Terry since 09’ when I used to be a mail carrier when you guys were on 15th Street . I no longer work in Plano but still use this beanch as my agent simply because you guys keep me straight with my policies and answer my calls with uttermost patience. I appreciate everything you guys do and keep up the great work !
Always a customer
Wanda"

"We recently had a great client experience in working with CTSF. Maykala was extremely courteous and professional. She helped us with a seamless process of starting new policies so that we could cancel our policies with a competitive carrier. I came from a career that appreciated high levels of client service, and I know how valuable a representative like Maykala can be."

"Doubra helped me set up my renter’s insurance. She was helpful and efficient, as well as lovely to talk to.

Edit:
After setting up renters insurance, I asked them to change the incorrect address on the proof of insurance four times and each time they resent it calling it "fixed" when it had the exact same wrong address until the fourth attempt. They emailed me someone else's proof of home insurance unprompted. I could see all of the client's personal information. After setting up car insurance, they added my mother to my policy when they weren't supposed to, and charged me double the amount I was quoted. Had to call a couple times to get that fixed. While they may be nice and all, I had an awful experience. My mother who has worked in insurance for 30 years laughed at how ridiculous my experience with this office was."

"Makayla was awesome to work with. No pressure sales and helped me save a hefty amount compared to what I was paying now. Switched over my Auto and Home."

"They treat customers with utmost respect and clarified all my queries with patience. My special thanks to Makayla who made the entire process easy for me. For any queries they are just a call away. Keep going!"

"I had a great experience working with my insurance agent. Ms. Terry was very professional, patient and extremely informative. She took the time to explain all of my options clearly and answered every question I had. I felt confident making decisions because of her knowledge and guidance. I highly recommend Ms. Terry to anyone looking for excellent customer service and insurance expertise. Again “Excellent Service!"

"Update 6/4/26 Still very appreciative of the team at State Farm. Nevaeh has worked with me several times to get my insurance to a comfortable place. No pressure or upsellimg. She just listens to what I need & makes it happen.
Updated 4/20/24 Elizabeth Trusty at Chelsea Terry State Farm has been such a great help to me for a while now. She recently figured out that I have been carrying two homeowner's insurance policies (the other company canceled, sent a refund check, and then reinstated it anyway) and walked me through everything I needed to do to fix the situation. She has also stayed after work SEVERAL times to ensure I got what I needed for auto insurance. She's always super kind and helpful, and she anticipates my needs and reaches out to me before I have a chance to contact her. I've worked with several people at this office, and I've received nothing but great service. I don't quite recall how I found this office, but I'm thrilled I did!

The staff is always kind, helpful, & communicative. They also have great rates and really listen to & work with you.

I had some assistance from both Doubra and Julio today, and always, they provided excellent customer service. I always appreciate how geniune and attentive they are. Many thanks!"

"Makayla Keck was very responsive and helped me with everything I needed and also came prepared with what I needed to work on. 10/10!!!"

"Chelsea’s office staff is so personable, fun, and so helpful! Couldn’t recommend them more!!!"

"Excellent service from Makayla. She was responsive, professional, and a pleasure to work with."

"She was very experienced and gave me great info I will be following up with Ms. Nevaeh as we establish more of our insurance!"

"Makayla was amazing in helping me switch over to them. She was extremely patient and understanding in what I needed for my situation. She provided all the information, gave me a clear and succinct answer for every question and even ran through all my info twice when I was amazed by the savings to make sure it was correct. She ended up saving me hundreds of dollars a month for better coverage. Overall a great experience compared to traditional faceless insurance companies."

"Couldn’t be happier with my experience with Gordon Smith. He helped me with my homeowners and auto insurance. Amazing customer service. I know that I’m in good hands with Gordon and highly recommend this agency."

"The gang at CTSF are always going the extra mile for me. Makayla went above and beyond by working with my mortgage company behind the scenes to ensure I had renewed coverage as my homeowners policy was set to cancel in a few days. She took it upon herself to work with their underwriting team to get everything up to date and made sure I did not go without coverage given we are in our stormy season. I appreciate Makayla for her eagerness in making sure I never go without coverage, and also Gordon and Nevaeh for their support in making sure a new homeowner is guided down the right path with every interaction. Chelsea Terry State Farm makes things so simple!"

"I have homeowner's, car, personal property, and life insurance all through Chelsea Terry State Farm. Chelsea truly cares about each one of her customers. Her response times are quick and she takes her time in explaining policies without making you feel forced to make a decision. Highly suggest working with Chelsea and team. Proud customer for sure!"

"Pleasant conversation overall. Nevaeh was informative, answered my questions clearly, and provided enough education to help me better understand my options. I ultimately decided to move to State Farm due to better pricing, and I appreciated that the conversation felt educational rather than overly sales-driven or pushy."

"Very helping staff. Quick response any queries, or changes to policy."

"I had the best customer service experience. Makayla was extremely helpful, honest, and professional throughout the entire process. I would highly recommend her, as well as the entire team, and truly appreciate the excellent service. Thank you again!"

"Great friendly place, the staff was very kind and helpful, they tried their best to get what’s best for me and easy for me to understand what I was getting my self into, expect excellent service from nevaeh, Gordon, and Makayla, especially nevaeh she made the experience stress free and was very comprehendible, would recommend coming here if you need any type of coverage."

"I really appreciated the service I recieved from Chelsea Terry's office, especially the help and guidance I recieved from Makayla. I would not have imagined that a random thought to check auto insurance rates would lead to an immediate switch and saving $100/month. In this economy? I'll take it! If you're in the market for new insurance or just curious if there are better options, call them ASAP!"

"Nevaeh,was a pleasure working with, she went out of her way to help me with my insurance, very professional and knows her insurance."

"If you aren't insured by Makayla & Nevaeh at State Farm, what are you even doing?! I am absolutely blown away by the level of service I received. I used to dread anything involving insurance, but these two have completely changed the game!

Why they are the BEST in the business:
• Total Lifesavers! 🚀 They hunted down the best rates and coverage I’ve ever seen. Getting that State Farm reliability with their personal touch is a total win-win!

• Insanely Fast! ⚡ I reached out and had everything sorted before I could even finish my coffee. Their efficiency is honestly legendary.

• The Vibe is Immaculate! 💖 Usually, insurance feels stiff and boring, but Makayla and Nevaeh are so high-energy, kind, and genuinely excited to help. It feels like having the "Good Neighbor" slogan come to life!

• No Stress, All Success! 🥂 They handled every single "boring" detail so I didn't have to. I walked away feeling totally secure and actually happy about my policy."

"Their quote was very accurate.
They reviewed the premiums and coverage just for my needs.
Also, they are very friendly and knowledgeable.
I love them."

"I called in for a review of my auto policy as it had gone up and Nevaeh did a great job assisting me! She offered several options that we could change to lower my premium. She explained thoroughly and was very friendly and knowledgeable. This was also done in a very timely manner. I highly recommend this agency and asking for Navaeh."

"Chelsea, Nevaeh, and the team are the real deal. They make setting up insurance feel effortless — no confusion, no runaround, just people who actually want to help. Highly recommend.​​​​​​​​​​​​​​​​"